Last Updated 9/22/2020

Yes!!! Currently, our office is open from 9am – 3pm Monday through Friday. We plan on offering some of our tours once the State of Hawai’i reopens for visitors, with eased restrictions on the currently imposed 14-day mandatory quarantine. Governor Ige announced this date will be October 15th, 2020.

We feel our tours being outdoors and in small groups away from crowds makes going on a hike with us a relatively low risk activity. According to the CDC, staying physically active is one of the best ways to keep your mind and body healthy. Health officials suggest outdoor activities are safe if participants are following health & safety guidelines. We have implemented many new strategies to keep everyone safe, some of which include:

• Requiring all guests and employees to complete a “Healthy to Work / Hike” self-certification questionnaire
• Utilizing 6 feet of physical distancing whenever possible
• Checking temperatures of all guests prior to beginning tours
• Requiring participants and guides to wear masks when physical distancing of 6 feet isn’t possible
• Implementing extra cleaning protocols
• Providing hand sanitizer and gloves
• Limiting group size to 8 hikers at most / 60 % capacity, unless you’re all one group or family
• Offering private tours
• Running even smaller group sizes whenever possible

Of course,  we are following all mandated laws, regulations and guidelines.   We will do all that we can to provide the safest experience possible to protect your health and ours.

Most likely, yes. As always, our largest concern is that we keep you and our employees as safe as possible.  We recommend that you take your own temperature daily leading up to the tour to make sure you are not running a fever.  Anyone registering a temperature of 100.4°or higher will not be allowed to participate. Additionally, we may require you to “self-certify” that you are not experiencing other common COVID-19 symptoms and have not knowingly come in direct contact with anyone with active COVID -19. We will be requiring this of all our employees also.

Yes, for now. There is a 14-day mandatory quarantine in effect for all people arriving in Hawaii that extends through October 14th, 2020. We hope to be fully open and running tours once Hawaii’s Pre-Arrival COVID-19 Testing Program begins, tentatively on October 15^th. You can find more information on the Hawaii Tourism Authority’s website, found HERE.

We are currently offering full refunds for all cancellations due to COVID-19 related travel interruptions.

Currently we have a low number of active COVID-19 cases on Maui. Check HERE for the latest info.

The number one way to keep us all safe is to STAY HOME IF YOU ARE SICK.  Also, PLEASE STAY HOME IF A FAMILY MEMBER IS SICK.  If you have knowingly been exposed to someone with COVID-19, PLEASE STAY HOME.  We do ask that you call us as soon as possible if you need to cancel your tour. We also ask that while on tour you follow all the safety practices requested by our company.

We love it when you do! With Hike Maui implementing so many new protocols, we will need extra time to prepare everything for the tours. Please book your tour 24 hours in advance at the very least.

Yes please. However, we are offering full refunds for cancellations due to health and safety or travel related reasons.

Yes, we are offering reduced prices on private tours. Please see our website or call our office for details.

All non-private group sizes will currently be no more than 8 hikers plus your guide. Our tour maximums are subject to local government mandates, which currently restricts any gatherings to no more than 10 people.

We are trying to eliminate contact wherever possible.  You can pay a gratuity with your credit card while booking or after the tour.  Also, the guides will accept PayPal and Venmo.

Our normal cancellation policy is 48 hours before your trip.  Due to the extreme set of circumstances we find ourselves in, we will be flexible if the reasons for a cancellation have anything to do with quarantine, isolation, or flu-like symptoms.  Please understand that we do this in good faith, and we appreciate as much notice that you can give us if you need to cancel your tour.  Last minute cancellations will be a loss for all of us involved, who are trying to make it through these crazy times.

Yes. We are offering full refunds for cancellations due to health and safety or travel related reasons. Last minute cancellations are costly for us, so we ask you to let us know of your cancellation as far in advance as possible.

Please stay home! The health and safety of our guests and employees is of primary importance. If you or someone in your family might be sick or has a fever, please stay home. We will give you a full refund.

We have SO many precautions! We feel it is our responsibility as a tour operator to prevent the spread of COVID-19 on our tours and to protect our guests and employees in every way possible. Read our New Safety Practices & Protocols HERE

Our tours being outdoors and in small groups away from crowds makes going on a hike with us a relatively low risk activity.

We have developed and implemented a plan following the EPA’s “Guidance for Cleaning and Disinfecting Workplaces.”  We are using EPA approved cleansers, disinfectants, and sanitizers on all high-touch surfaces and frequently used areas.  Our vehicles are sanitized according to CDC guidelines.  Backpacks and other equipment we provide are washed and/or sanitized after each use.

We have small groups! We have reduced our normal capacity to 60% per tour to allow for maximum physical distancing during the tour and in the vans. Group sizes are limited to 8 hikers plus your guide.  Our vans are 15 passenger vans. 4 of the 5 hours on tour is spent outdoors.

Yes, that is a great way to play it safe! Book a private tour for just your group online or give us a call at (808) 879-5270. We have discounted our private tour rates by 20% for groups of 1- 8 hikers.

Yes, we are allowing this on a limited time basis as an additional measure of safety. Please let us know of this request at the time of booking. The tour timing may be altered slightly to allow for the full experience.

Yes, please! We will allow hiking without a mask on the trails and at the waterfalls where it is possible to physically distance.  However, at other times during the tour this will not be possible, and we are asking all participants to bring and wear a mask when prudent.

Any of these are acceptable: disposable paper face masks, multi-layer cloth masks, N95 or KN95, or respirator masks.

No, sorry. We are requiring masks for everyone’s safety.

We regret that we will be unable to accommodate you if you are unable to wear a face covering.  Mahalo for your understanding.