- Take your own temperature regularly to make sure you are not running a fever
- Anyone with 100.4° F or higher temperature will be unable to participate in the tour
- Self-certify that you are not experiencing common COVID-19 symptoms
- Hand sanitizer will be provided
- Try not to touch your face
- Please cover your coughs and sneezes
- Masks will be required while riding in our vans
- Please bring disposable, cloth, or N95 mask with you
- No bandanas, buffs, t-shirts, or face shields please
- We will observe 6 feet physical distancing whenever possible on the tour
Last Updated 10/25/2021
General
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Yes! We reopened for tours on Monday, October 19, 2020.
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Because our tours take place outdoors, and in small groups away from crowds, we believe going on a hike with us is a relatively low risk activity. According to the CDC, staying physically active is one of the best ways to keep your mind and body healthy. Health officials suggest outdoor activities are safe if participants are following health & safety guidelines. We have implemented many new protocols to keep everyone safe, some of which include:
- Requiring all guests and employees to complete a COVID-19 certification on a daily basis
- Utilizing 6 feet of physical distancing whenever possible
- Checking temperatures of all guests prior to beginning tours
- Requiring participants and guides to wear masks when physical distancing of 6 feet isn’t possible
- Implementing extra cleaning protocols
- Providing hand sanitizer
- Offering private tours
Of course, we are following all state and local mandates, laws, regulations, and guidelines. We’re committed to doing all we can to provide the safest experience possible to protect your health and ours.
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Yes. Our primary concern has always been keeping you and our employees safe, and this has not changed. We recommend you take your own temperature daily leading up to the tour to make sure you’re not running a fever. Anyone registering a temperature of 100.4°or higher will not be allowed to participate. Additionally, we will require you to “self-certify” that you are not experiencing other common COVID-19 symptoms, and have not knowingly come in direct contact with anyone with active COVID-19. We also require this of all our employees.
Travel Related
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Travelers entering Hawaii from states in the U.S. and its territories who have been fully vaccinated in the United States (including its territories) may bypass quarantine without a pre-travel COVID-19 test. Your vaccination record document must be uploaded to the Safe Travels platform, or print it out prior to departure and have a hard copy in hand when arriving in Hawaii.
Other travelers can continue to bypass quarantine with a negative COVID-19 test result from a trusted partner no more than 72 hours before beginning the final leg of their trip. Anyone without a negative test prior to departure must quarantine upon arrival. Your negative test result must be uploaded onto Safe Travels, or print it out prior to departure and have a hard copy in hand when arriving in Hawaii.
- For more information, visit HawaiiCovid19.com.
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We are currently offering full refunds for all cancellations due to COVID-19 related travel interruptions.
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The number one way to keep us all safe is to STAY AWAY IF YOU ARE SICK. Also, PLEASE STAY AWAY IF A FAMILY MEMBER IS SICK. If you have knowingly been exposed to someone with COVID-19, PLEASE STAY AWAY. We do ask that you call us as soon as possible if you need to cancel your tour. We also ask that while on our tour you follow all Hike Maui safety protocols.
Booking
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We love it when you do! With COVID-19 safety protocols in place, we need extra time to prepare for our tours. Please book your tour 24 hours in advance at the very least. We regularly sell out during popular travel times (spring break, summer, and the holidays), so we recommend booking your tour well in advance to ensure you get to hike with us while you’re on Maui.
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Yes, please. However, we are offering full refunds for cancellations due to COVID-19 health and safety or travel related reasons.
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Yes, we are offering private tours. Please call our office for details.
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We’ve eliminated hand-to-hand contact wherever possible. You can add a gratuity to your reservation during the booking process, or after the tour by calling our office. Our guides also accept gratuities via online payment services like PayPal and Venmo.
Cancellations / Refunds
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Our normal cancellation policy is 48 hours before your tour. Due to the extreme set of circumstances we find ourselves in, we’ll be as flexible as we can if your reason for cancelling is due to quarantine, isolation, or flu-like symptoms. Please recognize we do this in good faith, and we appreciate as much notice as you can give us if you need to cancel your tour. Last-minute cancellations are a loss for all of us.
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Yes. We are offering full refunds for cancellations due to COVID-19 health and safety or travel-related reasons. Last-minute cancellations are costly for us, so we ask that you let us know of your cancellation as far in advance as possible.
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Please stay at your accommodation! The health and safety of our guests and employees is of primary importance. If you or someone in your family is sick and/or has a fever, please stay away. We will issue you a full refund.
On the Tour
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We have SO many precautions! We believe it’s our responsibility as a tour operator to do everything we can to prevent the spread of COVID-19 on our tours, and to protect our guests and employees in every way possible. Read our New Safety Practices & Protocols HERE
Since our tours primarily take place outdoors, and in small groups away from crowds, we believe going on a hike with us is a relatively low-risk activity.
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We’ve developed and implemented a plan following the EPA’s “Guidance for Cleaning and Disinfecting Workplaces.” We’re using EPA-approved cleansers, disinfectants, and sanitizers on all high-touch surfaces and frequently used areas. Our vehicles are sanitized according to CDC guidelines. We sanitize our fleet with Bioesque® Botanical Disinfectant, an environmentally friendly, EPA-registered Broad-Spectrum Disinfectant on the American Chemistry Council’s list of EPA pre-approved coronavirus-fighting products. Backpacks and other equipment we provide are washed and/or sanitized after each use.
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We hike in small groups that are generally limited to no more than 12 hikers plus your guide.
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Yes, that’s a great way to play it extra safe! To book a private tour for just your group, please give us a call at (808) 879-5270.
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Yes. You’ll need to wear your mask during the van ride out to the trailhead.
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Any of these are acceptable: disposable paper face masks, multi-layer cloth masks, N95 or KN95, or respirator masks.
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No, sorry. We’re requiring masks for everyone’s safety.
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We regret that we’ll be unable to accommodate you if you cannot wear a mask. Mahalo for your understanding.
COVID-19 Safety Practices & Protocols
- Requiring all guests and employees to complete a “Healthy to Work / Hike” self-certification before the tour
- Checking temperatures of all employees and guests prior to tours
- Utilizing 6 feet of physical distancing whenever possible
- Requiring participants and guides to wear masks during the van ride out to the trailhead
- Eating in our vans is prohibited under the most recent local government emergency mandate
- Implementing extra cleaning protocols for all of our vehicles and equipment
- Providing hand sanitizer during the tour
- Asking guests to sit in the same seats to and from the trailhead
- Utilizing contactless systems for booking, participation waivers, and gratuities
- Educating and training all employees on health and safety practices and procedures
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