Last Updated 08/01/2020

Yes!!! Currently, our office is open from 9am – 3pm Monday through Friday. We plan on offering some of our tours once the State of Hawai’i reopens for visitors, with eased restrictions on the currently imposed 14-day mandatory quarantine.

According to the CDC, staying physically active is one of the best ways to keep your mind and body healthy. Health officials suggest outdoor activities are safe if participants are following health & safety guidelines. We have implemented many new strategies to keep everyone safe, some of which include:

• Requiring all guests and employees to complete a “Healthy to Hike” self-certification questionnaire
• Utilizing 6 feet of physical distancing whenever possible
• Checking temperatures of all guests prior to beginning tours
• Requiring participants and guides to wear masks when physical distancing of 6 feet isn’t possible
• Implementing extra cleaning protocols
• Providing hand sanitizer and gloves
• Limiting group size to 60% of van capacity at most, unless you’re all one group or family
• Offering private tours
• Running smaller group sizes whenever possible

Of course, it is our primary concern that we are following all mandated regulations and guidelines.   We will do all that we can to provide the safest experience possible to protect your health and ours.

Most likely, yes. As always, our largest concern is that we keep you and our employees as safe as possible.  We recommend that you take your own temperature daily leading up to the tour to make sure you are not running a fever.  Anyone registering a temperature of 100.4°or higher will not be allowed to participate. Additionally, we may require you to “self-certify” that you are not experiencing other common Covid-19 symptoms and have not knowingly come in direct contact with anyone with active Covid-19. We will be requiring this of all our employees also.

Yes, for now. There is a 14-day mandatory quarantine in effect for all people arriving in Hawaii that extends through at least the end of August. We hope to be fully open and running tours once Hawaii’s “Travel with Aloha” program begins, tentatively on September 1^st. You can find more information on the Hawaii Tourism Authority’s website, found HERE.

We are currently offering full refunds for all cancellations due to COVID-19 related travel interruptions.

Currently we have a very small number of active COVID-19 cases on this island compared to other destinations. Check HERE for the latest info

The number one way to keep us all safe is to STAY HOME IF YOU ARE SICK.  Also, PLEASE STAY HOME IF A FAMILY MEMBER IS SICK.  If you have knowingly been exposed to someone with COVID-19, PLEASE STAY HOME.  We do ask that you call us as soon as possible if you need to cancel your tour. We also ask that while on tour you follow all the safety practices requested by our company.

We love it when you do! With Hike Maui implementing so many new protocols, we will need extra time to prepare everything for the tours. Please book your tour 24 hours in advance at the very least.

Yes please. However, we are offering full refunds for cancellations due to health and safety or travel related reasons.

Yes, we are offering reduced prices on private tours, and can accommodate groups of up to 12 hikers if you are all together. Otherwise, group sizes will be no more than 8 hikers plus your guide.

We are trying to eliminate contact wherever possible.  You can pay a gratuity with your credit card while booking or after the tour.  Also, the guides will accept PayPal, Venmo, and Zelle.

Our normal cancellation policy is 48 hours before your trip.  Due to the extreme set of circumstances we find ourselves in, we will be flexible if the reasons for a cancellation have anything to do with quarantine, isolation, or flu-like symptoms.  Please understand that we do this in good faith, and we appreciate as much notice that you can give us if you need to cancel your tour.  Last minute cancellations will be a loss for all of us involved, who are trying to make it through these crazy times.

Yes. We are offering full refunds for cancellations due to health and safety or travel related reasons. Last minute cancellations are costly for us, so we ask you to let us know of your cancellation as far in advance as possible.

Please stay home! The health and safety of our guests and employees is of primary importance. If you or someone in your family might be sick or has a fever, please stay home. We will give you a full refund.

We have SO many precautions! We feel it is our responsibility as a tour operator to prevent the spread of COVID-19 on our tours and to protect our guests and employees in every way possible. Read our New Safety Practices & Protocols HERE

We have reduced our normal capacity to 60% per tour to allow for maximum physical distancing during the tour and in the vans. Group sizes are limited to 8 hikers plus your guide.  Our vans are 15 passenger vans. 4 of the 5 hours on tour is spent outdoors.

Yes! That is a great way to play it safe. Book a private tour for just your group online or give us a call at (808) 879-5270.

Yes, we are allowing this on a limited time basis as a safety precaution. The tour timing may be altered slightly to allow for the full experience.

Yes, please! We will allow hiking without a mask on the trails and at the waterfalls where it is possible to physically distance.  However, at other times during the tour this will not be possible, and we are asking all participants to bring and wear a mask when prudent.

Any of these are acceptable: disposable face masks, multi-layer cloth masks, N95 or KN95, or respirator masks.

No, sorry. We are requiring masks for everyone’s safety.

Please call us to discuss your options at (808) 879-5270.

Insert answer to question 1

Insert answer to question 2

Insert answer to question 3

Insert answer to question 4