- Take your own temperature regularly to make sure you are not running a fever
- Self-certify that you are not experiencing common COVID-19 symptoms
- Hand sanitizer will be provided
- Try not to touch your face
- Please cover your coughs and sneezes
- Guests are required to wear a mask while riding in our vans. Only properly fitting masks are permitted; no bandannas, gaiters, or buffs, please. Our guides carry a small supply of paper masks to accommodate guests who do not have one. Your guide will also be equipped with appropriate PPE throughout the tour.
- We will observe 6 feet physical distancing whenever possible on the tour
Last Updated 3/28/2022
Answers to Common COVID-19 Safety Questions
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Yes! We reopened for tours on Monday, October 19, 2020.
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Because our tours take place outdoors, and in small groups away from crowds, we believe going on a hike with us is a relatively low risk activity. According to the CDC, staying physically active is one of the best ways to keep your mind and body healthy. Health officials suggest outdoor activities are safe if participants are following health & safety guidelines. We have implemented many new protocols to keep everyone safe, some of which include:
- Requiring all guests and employees to complete a COVID-19 certification on a daily basis
- Utilizing 6 feet of physical distancing whenever possible
- Checking temperatures of all guests prior to beginning tours
- Requiring participants and guides to wear masks when physical distancing of 6 feet isn’t possible
- Implementing extra cleaning protocols
- Providing hand sanitizer
- Offering private tours
Of course, we are following all state and local mandates, laws, regulations, and guidelines. We’re committed to doing all we can to provide the safest experience possible to protect your health and ours.
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Yes. Our primary concern has always been keeping you and our employees safe, and this has not changed. We recommend you take your own temperature daily leading up to the tour to make sure you’re not running a fever. Anyone registering a temperature of 100.4°or higher will not be allowed to participate. Additionally, we will require you to “self-certify” that you are not experiencing other common COVID-19 symptoms, and have not knowingly come in direct contact with anyone with active COVID-19. We also require this of all our employees.
Travel Related
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The State of Hawaii discontinued its Safe Travels program on March 25, 2022. Travelers arriving from domestic locations are no longer required to show proof of vaccination, or a negative COVID-19 test.
The State of Hawaii is aligned with federal international requirements for passengers flying directly into Hawaii from an international destination, and there are no additional State of Hawaii requirements. The airlines will screen passengers prior to their departure to the U.S.
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With the uncertainty of COVID-19, we have been more flexible with last minute emergencies, and may be able to offer a partial refund OR credit for a future booking if a cancellation falls within the 48-hour period. If you need to cancel or change your booking, please put the request in writing by emailing us at [email protected]
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The number one way to keep us all safe is to STAY AWAY IF YOU ARE SICK. Also, PLEASE STAY AWAY IF A FAMILY MEMBER IS SICK. If you have knowingly been exposed to someone with COVID-19, PLEASE STAY AWAY. We do ask that you call us as soon as possible if you need to cancel your tour. We also ask that while on our tour you follow all Hike Maui safety protocols.
Booking
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We love it when you do! Please book your tour 24 hours in advance at the very least. We regularly sell out during popular travel times (spring break, summer, and the holidays), so we recommend booking your tour well in advance to ensure you get to hike with us while you’re on Maui.
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Yes.
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Yes, we offer all of our tours on a private basis. Please call or email our office for details.
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Our guides happily accept gratuities, and you have several options: You can add a gratuity to your reservation during the booking process, or after the tour by calling our office; Many of our guides also accept gratuities via online payment services like PayPal and Venmo, feel free to ask; And, of course, cash is always appreciated!
Cancellations / Refunds
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- If you cancel 48 hours or more prior to the date of the event, you will receive a full refund less a 10% cancellation fee. If you cancel within 48 hours for any reason, you will receive no refund. With the uncertainty of COVID – 19, we have been more flexible with last minute emergencies, and may be able to offer a partial refund OR credit for a future booking if a cancellation falls within the 48-hour period. If you need to cancel or change your booking, please put the request in writing by emailing us at [email protected]
- If you cancel 48 hours or more prior to the date of the event, you will receive a full refund less a 10% cancellation fee. If you cancel within 48 hours for any reason, you will receive no refund. With the uncertainty of COVID – 19, we have been more flexible with last minute emergencies, and may be able to offer a partial refund OR credit for a future booking if a cancellation falls within the 48-hour period. If you need to cancel or change your booking, please put the request in writing by emailing us at [email protected]
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Please stay at your accommodation! The health and safety of our guests and employees is of primary importance. If you or someone in your family is sick and/or has a fever, please stay away. We will work with you to reschedule or cancel.
On the Tour
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It’s our responsibility as a tour operator to do everything we can to prevent the spread of COVID-19 on our tours, and to protect our guests and employees in every way possible. Read our Safety Practices & Protocols HERE
Since our tours primarily take place outdoors, and in small groups away from crowds, we believe going on a hike with us is a relatively low-risk activity.
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We’ve developed and implemented a plan following the EPA’s “Guidance for Cleaning and Disinfecting Workplaces.” We’re using EPA-approved cleansers, disinfectants, and sanitizers on all high-touch surfaces and frequently used areas. Our vehicles are sanitized according to CDC guidelines. We sanitize our fleet with Bioesque® Botanical Disinfectant, an environmentally friendly, EPA-registered Broad-Spectrum Disinfectant on the American Chemistry Council’s list of EPA pre-approved coronavirus-fighting products. Backpacks and other equipment we provide are washed and/or sanitized after each use.
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We hike in small groups that are generally limited to no more than 12 hikers plus your guide.
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Yes, that’s a great way to play it extra safe! To book a private tour for just your group, please give us a call at (808) 879-5270.
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Yes. Guests are required to wear a mask while riding in our vans. Only properly fitting masks are permitted; no bandannas, gaiters, or buffs, please. Our guides carry a small supply of paper masks to accommodate guests who do not have one. Your guide will also be equipped with appropriate PPE throughout the tour.
COVID-19 Safety Practices & Protocols
- Utilizing 6 feet of physical distancing whenever possible
- Requiring guests and guides to wear a properly fitting mask that covers both nose and mouth while riding in our van
- Implementing extra cleaning protocols for all of our vehicles and equipment
- Providing hand sanitizer during the tour
- Utilizing contactless systems for booking, participation waivers, and gratuities
- Educating and training all employees on health and safety practices and procedures
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