Frequently Asked Questions

We provide most everything you need for an awesome day on the trail:

• Water
• Food (snacks and/or lunch, depending on the tour)
• Backpacks
• Ponchos, in case of rain
• Insect repellent, if needed
• Hand sanitizer
• And, of course, our guide to keep you entertained and safe

• Towel: Waterfall tours include swimming (optional).
• Reef-Safe Sunscreen (look for zinc oxide or titanium dioxide-based sunscreens): Helpful on any tour, but essential on the Haleakala Crater trip.
• Camera & Phone: Please bring a Ziploc or a plastic bag to prevent any damage from moisture.
• You are responsible for any personal equipment you choose to bring along.

We’ve found that a little rain adds to the adventure and complimentary ponchos are available if needed. Plus, swimming under a waterfall in the rain is an unforgettable experience. We do run our tours in most weather conditions but reserve the right to alter tour parameters if safety issues arise.

There are toilets or porta potties at the trailhead for some hikes. But once we begin hiking, we head for the bushes when nature calls. If you’re uncomfortable with this arrangement, please let your guide know before the hike begins so you can both decide what’s best for you.

Hotel transfers are offered on several of our tours, subject to availability. For an additional fee, we’ll pick you up at your hotel and return you after the tour. Transportation is available from all major resort hotels and condominiums, but not private residences or in towns outside of our service area. Our vans are PUC certified, commercially insured, serviced regularly for high performance, are air conditioned and are cleaned and disinfected after every tour.

If you cancel 24 hours or more prior the date of the event, you’ll receive a full refund. If you cancel within 24 hours for any reason, you’ll receive no refund.

In the unlikely event Hike Maui cancels your tour (which we do for dangerous weather), you’ll receive a full refund.